To those I have sent e-mails to:
I have had problems that I had to report to Aol Fraud Dept. Please follow these steps to avoid you having any problems or you getting any e-mails that may appear to be from me. Some may have have been sent by me--I have not been sending much out lately so this is a "Heads up to everyone." Please follow all instructions and this is a very serious problem. Since I turned the problem over to aol fraud department--hopefully they will direct, correct, procecute and take care of whoever has done this. I hope this has not caused anyone any problems for any of you.
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Forwarded Message:
Subj: Trojan Horse: 1st time Mc Afee users
Date: 6/27/2004 3:45:51 PM US Eastern Standard Time
From: TOS
To: Reality Inc 21
*** PLEASE PRINT THIS IMPORTANT E-MAIL ***
Dear Member,
Thank you for choosing America Online. Based on the information you shared, a 'Trojan Horse' file may have been downloaded onto your computer and could be causing your AOL software to malfunction.
A Trojan Horse is a computer program that's designed to look like something fun or attractive -- like a game or screen saver -- but its true purpose is completely different. Trojan Horses are distributed as files attached to e-mail or web pages, which is why we recommend that you never download an email attachment sent to you by someone you don't know and are very careful about what you download from web pages on the Internet. Some Trojan Horse programs are designed to send your AOL password to another person. This gives that person access to your account.
America Online is doing everything possible to keep our Internet online community as safe and secure as possible. To learn more about the dangers of Trojan Horses or computer viruses, please visit the following areas: the Computer Protection Center at Keyword: Virus and AOL Neighborhood Watch at Keyword: Neighborhood Watch, where you can find other online safety tips.
The instructions below describe how to download the FREE evaluation version of McAfee VirusScan Software. This software is designed to disable Trojan Horse programs. There are five steps to this process (instructions for each procedure follow):
A. Download the McAfee VirusScan Software
B. Download the Special Driver Update
C. Run an initial virus check.
D. Change your America Online password.
----------------------------------------------- ---------------------------------------------------------
** Important** Please follow the directions in Sections A and B prior to signing off.
A. To download McAfee Virus Scan Software:
1. Sign on to America Online and go to Keyword: Virus. (To go to a keyword, type it into the text entry field on the toolbar and click Go.)
2. At the Anti-Virus Center, Click Download the FREE VirusScan demo & updates (located on the left hand side of the Anti-Virus Center window). This will bring up the Tools and Solutions window.
3. Click on Free PC Demo.
4. Select VirusScan Install for WIN and Click the Read Description icon (located at the lower left hand side of the active window).
5. **Important** Before you click Download Now, please Write Down or Print the instructions in the Description Window. These instructions will guide you through Downloading, Finding and Installing the VirusScan Software.
6. After the file has finished downloading, click on OK. Before you sign off, follow the directions for downloading the Special Driver Update located in section B.
**Important** for MAC users:
1. Click on the Windows and Macintosh AV Libraries (located on the right hand side of the active window).
2. Click Macintosh Anti-Virus Software.
3. Locate the VirexDEM: V5.9.1 Virex Demo file. Click the Read Description icon (located at the lower left hand side of the active window).
4. **Important** Before you click Download Now, please Write Down or Print the instructions in the Description Window.
B. To download the special driver update:
1. Close all windows that were opened in Section A.
2. Go back to Keyword: Virus. (To go to a keyword, type it into the text entry field on the toolbar and click Go.)
3. At the Anti-Virus Center, Click Download the FREE VirusScan demo & updates again (located on the left hand side of the Anti-Virus Center window). This will bring up the Tools and Solutions window.
4. Click on Free PC Demo.
5. Select McAfee Extra.DAT and Click the Read Description icon (Located at the lower left hand side of the active window).
6. **Important** Before you click Download Now, please Write Down or Print the instructions in the Description Window. These instructions will guide you through Downloading, Finding and Installing the Special Driver Update.
7. After the file has finished downloading, click on OK and Sign off of AOL.
8. Follow the instructions you printed in sections A and B for finding and installing the VirusScan Software and Special Driver Update.
9. Make sure you install the VirusScan software prior to installing the Special Driver Update.
**Important** for MAC users:
1. Click on the Windows and Macintosh AV Libraries (located on the right hand side of the active window).
2. Click Macintosh Anti-Virus Software.
3. Locate the VIREXDEF:Virus Defs file. Click the Read Description icon (located at the lower left hand side of the active window).
4. **Important** Before you click Download Now, please Write Down or Print the instructions in the Description Window.
C. Run an initial virus check:
1. On the Windows Taskbar, click Start. Point to the Programs folder, then point to McAfee. Select VirusScan.<BR>
2. A window may appear asking if you would like to purchase the McAfee VirusScan program once your evaluation trial ends. Click the appropriate button.
3. When the McAfee window appears, click Scan for Viruses Now.
4. In the Select a location to scan field, select the drive to be scanned (i.e., C:\).
5. Click Scan.
6. If a virus is found, please choose Clean or Delete.
**Important** for MAC users:
Please refer to the instructions in the Description window.
D. To change your America Online password:
1. Sign on to America Online.
2. Go to Keyword: Password and select a new password.
Remember, taking a few minutes to check the security of your computer and AOL account now can save you time and inconvenience later. Please take advantage of this opportunity to assure your online safety. If you need further assistance with the McAfee's software, you can contact their website (http://www.mcafee.com/).
If you have any comments or questions, please see Keyword: TOS Questions.
Regards,
Community Action Team
America Online, Inc.
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DIANA
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