Alliance to Combine eGain's Proven Customer Service Solutions With
Wipro's Deep Systems Integration Experience

SUNNYVALE, CA AND PUNE, INDIA -- (MARKET WIRE) -- 07/29/04 -- eGain
Communications Corp. (OTC BB: EGAN), a leading provider of customer
service and contact center software, today announced a strategic
global partnership with Wipro Technologies, the global IT services
division of Wipro Limited (NYSE: WIT), one of the world's fastest
growing global IT services organizations. The new global alliance
combines Wipro's world leadership in the system integration arena
with eGain's best-in-class multi-channel customer service and contact
center software to create persuasive value for customers.

Wipro will offer system integration services around eGain's entire
product suite, eGain Service 6(TM), which is available as an in-house
or an on-demand hosted solution. The suite includes integrated,
best-in-class applications for email management, knowledge management,
web self-service, virtual agent customer service, chat and
co-browsing.

According to Divakaran Mangalath, Chief Technology Officer, Wipro
Technologies, "We are excited to enter into this alliance with eGain,
widely acknowledged by industry experts as a visionary leader in
multi-channel customer service. With this partnership, Wipro is now
poised to address emerging opportunities in the area of customer
self-service, assisted problem resolution, and internal employee
services. Wipro will be adding these offerings to its existing array
of knowledge management services as part of the overall solution."

Vivek Rastogi, COO, APAC & India, eGain Communications said, "The
worldwide alliance with Wipro comes at an opportune time for eGain. As
more companies increasingly rely on differentiated customer service
to sustain their business, we continue to experience strong worldwide
demand for our offerings. Moreover, this is a significant development
for companies seeking to distinguish themselves by integrating
world-class customer service and support into their value proposition
-- such businesses can now benefit from a robust, high-ROI solution
that combines Wipro's systems integration expertise and eGain's
industry-proven multi-channel customer service software."

He further added, "A strategic alliance with a leading systems
integration partner such as Wipro is a win-win for both -- we will
benefit from Wipro's broader market reach and their world-class
integration and implementation capabilities. In return, eGain will
assist Wipro in further expanding its solutions with distinctive
customer service products".

About Wipro

Wipro Limited is the first PCMM Level 5 and SEI CMM Level certified
IT Services Company globally. Wipro provides comprehensive IT
solutions and services, including systems integration, Information
Systems outsourcing, package implementation, software application
development and maintenance, and research and development services to
corporations globally.

In the Indian market, Wipro is a leader in providing IT solutions and
services for the corporate segment in India offering system
integration, network integration, software solutions and IT services.
Wipro also has profitable presence in niche market segments of
consumer products and lighting. In the Asia Pacific and Middle East
markets, Wipro provides IT solutions and services for global
corporations. Wipro's ADSs are listed on the New York Stock Exchange,
and its equity shares are listed in India on the Stock exchange --
Mumbai, and the National Stock Exchange, among others. For more
information, please visit our website at www.wipro.com, www.wiprocorporate.com , and www.wipro.co.in

About eGain Communications Corp.

eGain (OTC BB: EGAN) is a leading provider of customer service and
contact center software for in-house or on-demand hosted deployment.
Trusted by prominent companies worldwide, eGain has been helping
organizations achieve and sustain customer service excellence for
over a decade. 24 of the 50 largest global companies rely on eGain to
transform their traditional call centers into profit centers, and
extend their service-based competitive advantage. eGain Service
6(TM), the company's software suite includes integrated,
best-in-class applications for customer email management, knowledge
management, web self-service, live web collaboration through chat and
co-browsing, automation of fax and paper-based service interactions,
and service fulfillment. These robust applications are built on the
eGain Service Management Platform(TM)(eGain SMP(TM)), a scalable
next-generation framework that includes end-to-end service process
management, multi-channel, multi-site contact center management, a
flexible integration approach, and certified out-of-the-box
integrations with leading call center, content and business systems.

Headquartered in Sunnyvale, California, eGain has an operating
presence in 18 countries and serves over 800 enterprise customers
worldwide. To learn more about eGain, visit http://www.eGain.com or
call the company's offices -- United States: (888) 603-4246 ext. 9;
London: +44 (0) 1753-464646; Tokyo: 81-3-5778-7590.

eGain Communications Pvt. Ltd., based in Pune, India, is a wholly
owned subsidiary of eGain Communications Corporation. For more
information on eGain, visit www.egain.com

Forward-looking and cautionary statements

eGain, the eGain logo, and all other eGain product names and slogans
are trademarks or registered trademarks of eGain Communications Corp.
in the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.

Cautionary Note Regarding Forward-looking Statements: All statements
in this release that involve eGain's plans, beliefs, projections,
expectations, strategies and intentions are forward-looking
statements within the meaning of the safe harbor provisions of the
Private Securities Litigation Reform Act of 1995. The words and
expressions "look forward to," "will," "expect," "plan," "believe,"
"seek," "strive for," "anticipate," hope," "estimate" and similar
expressions are intended to identify the Company's forward-looking
statements. These forward-looking statements, which are based on
information available to eGain at the time of this release, are not
guarantees of future results; rather, they are subject to risks and
uncertainties that may cause actual results to differ materially from
those set forth in this release. These risks include, but are not
limited to, the challenging economic environment; the uncertainty of
demand for eGain products; the anticipated customer benefits from
eGain products; increased competition and technological changes in
the markets in which eGain competes; eGain's ability to manage its
expenditures; the performance of eGain's management in achieving
strategic goals and other risks detailed from time to time in the
company's filings with the Securities and Exchange Commission,
including the company's annual report on Form 10-K filed on September
29, 2003, and the company's quarterly reports on Form 10-Q as may be
amended and in effect from time to time. eGain assumes no obligation
to update these forward-looking statements

Wipro contact:
Arjun Viswanathan
Manager, Strategic Marketing
Ph: +91-80-28440251
email: arjun.viswanathan@wipro.com

eGain Pune contact:
Vivek Rastogi
COO
eGain APAC & India
Ph: +91-9822040102
email: vivek@egain.com

eGain Headquarters:
Karen Thrash
408 212 3733

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