iVoice Speech Enables S&S Steel Services

MATAWAN, N.J.--(BUSINESS WIRE)--03/04/2004--iVoice, Inc. (OTC Bulletin Board: IVOC), a leader in speech recognition technology, today announced that S & S Steel Services has installed a Speech Enabled Auto Attendant, with directory service at its facilities in Anderson, Indiana.

Using digital connectivity with a Nortel PBX, S & S Steel has implemented a complete solution that includes iVoice Speech Enabled Auto Attendant with directory services. S & S Steel is highly dependent upon customer service and wanted to make things simple for its customers. By installing the iVoice Speech-Enabled Auto Attendant, S & S Steel customers can call in and speak the name of the person they are looking for and be transferred immediately. Introducing speech technology has led to a significant increase in business efficiency and it has enhanced S & S Steel's ability to deliver top service to its customers.

S & S Steel realized that iVoice's Speech-Enabled Auto Attendant system places people at ease and allows customers to use their most natural form of communication, their own voice, to navigate which store they would like to visit. Customers do not have to encounter cumbersome touch-tone menus and spell by name directories to get where they want to go. Simply say the store name or name of the department or person, and you are transferred. It's that easy.