MATAWAN, N.J.--(BUSINESS WIRE)--03/02/2004--- Best in the Americas Winner - Speech Enabled Auto Attendant

iVoice, Inc. has won the Contact Center industry's top award for Speech Enabled Auto Attendant in the 2004 ContactCenterWorld.com Members' Choice Awards. iVoice won the awards for best Speech Enabled Auto Attendant in the United States. These awards are unique as users vote for the winners and there are no judging panels. The award program is another first for the Contact Center industry's no.1 web resource, 'ContactCenterWorld.com', a truly global resource that constantly sets the industry standards and attracts over 7,500 unique visitors a day.

The iVoice Speech Enabled Auto Attendant allows businesses to incorporate speech recognition into their current communications systems without duplicating their current voicemail applications. Using a customized dictionary of names and extension numbers, callers contact their intended party using their spoken voice.

iVoice's locate feature supports increasing mobility needs and extends the office environment for workers by allowing callers to connect to them even when they are away from their desk. Users no longer miss important calls and the practice of providing callers with multiple contact numbers is eliminated. Moreover, many callers zero out of existing touch-tone automated answering systems because they find them difficult to use. iVoice alleviates this problem by allowing callers to reach people and departments by simply stating the name of the party they wish to reach, eliminating the need to remember extension numbers or navigate through cumbersome touch-tone menus and dial by name directories.

Enterprise customers have indicated time and time again they need a faster, friendlier, and more efficient way to handle their call routing whether or not they are in their offices. The Speech Enabled Auto Attendant offers a full, plug-and-play package for businesses wanting to improve their communications infrastructure. The most important callers are identified by voice so they can be directed to the right person at the right time. iVoice is focused on helping virtually every business improve bottom line results by delivering an unprecedented customer experience.

"For the second year we are delighted to have the honor of announcing the best of the best in the industry. These winners all deserve their awards - they stood out from a very crowded market and were open to feedback from their customers in a truly fair and unbiased way. The winners were those who scored exceptionally high marks across a number of areas that are important to customers. Unlike other awards in the industry, no judging panel was involved and only 5 customers per entrant were required. All the entrants should be praised for their efforts and for putting themselves in the spotlight for praise and criticism by their customers. Interestingly, some corporations declined to enter despite some nominations from customers and as a spokesperson for the industry I believe this speaks volumes for the entrants of the 2004 Members Choice Awards!"

"Being recognized by the leading on-line resource site for the Contact Center industry is a verification of iVoice's approach focusing on our research and development merit. In a highly aggressive market with so many great companies with similar technologies, it is a privilege to receive a ContactCenterWorld.com's Members' Choice award. I am extremely satisfied with the award generated from the group we count on the most, our customers," stated Jerry Mahoney of iVoice.

About ContactCenterWorld.com

ContactCenterWorld.com is the world's no.1 on-line resource site for the Contact Center industry around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 72,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. Active clients of ContactCenterWorld.com include: IEX, Edify Corporation, Nortel Networks, Lucent, Concerto, NICE Systems, Pipkins, GMT, ServiceWare Technologies, eOn Communications, Aspect, and many more. For more details visit www.ContactCenterWorld.com.

About The Members' Choice Awards

Launched in the summer of 2002, the Members' Choice Awards are the industry's first and only independent awards program where users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received not the quantity.

About iVoice, Inc.

iVoice, Inc. designs, manufactures and markets innovative voice and computer telephony communications systems for businesses and corporate departments. Its speech-enabled communication systems and software are designed to be cost effective solutions that improve a users calling experience by streamlining the call handling process through speech recognition technology. iVoice has demonstrated and met interoperability standards for many of the world's top telephony equipment manufacturers'.

NOTE: Any statements that are not historical facts contained in this release are forward-looking statements. It is possible that the assumptions made by management for purposes of such statements may not materialize. Actual results may differ materially from those projected or implied in any forward-looking statements. Such statements may involve risks and uncertainties, including but not limited to those relating to product demand, pricing, market acceptance, the effect of economic conditions, and intellectual property rights, and the outcome of competitive products, risks in product development, the results of financing effort, the ability to complete transactions, and other risks identified in this release, and the Company's Securities and Exchange Commission filings.

CONTACT:iVoice, Inc. Dolores Serafin, 732-441-7700 say "Investor Relations" investors@ivoice.com www.ivoice.com or ContactCenterWorld.com Raj Wadhwani, 807-624-2080 x 2224 Fax: 807-624-2088 rajw@contactcenterworld.com

SOURCE: iVoice, Inc.

03/02/2004 08:00 EASTERN

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