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Author Topic: Need a computer geek's help
Jo4321
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For the past three weeks, my cable internet has been cutting out on my main computer. The odd thing is that when I cannot get internet on my main computer, I can still connect wirelessly on my laptop.

I am set up in the following way:

Cable comes in to a 1:2 splitter.
From the splitter one cable goes to my computer's TV tuner; the other cable goes into my modem, which in turn is connected to my wireless router.

All lights on the modem will show on (power, pc and cable), yet the internet will cut out randomly anywhere from minutes to hours and usually at the most inopportune times!

Sometimes, resetting the computer, modem and router will get it back up, but by that point the stock I was trying to sell will have tanked another 50% [Smile]

What could be the problem here?

Thanks in advance,
Jo

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"Great Day for Up!"....Dr. Seuss

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Lockman
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Sounds like the problem may be with card in computer. Could you hardwire the main computer?
It might make the connection more stable.

Lock [Cool]

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Let's Go METS!!!

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Jo4321
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When you say "hardwire" what do you mean? If you mean can I take it directly from the wall cable and put that into the modem (bypassing the splitter) I have tried that but have similar results.

What kind of "card" do you mean? I have a 14 year old, so I do have a computer literate person in the family that can help replace things if I can figure out what is wrong.

Jo

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"Great Day for Up!"....Dr. Seuss

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Lockman
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When you come directly from the modem with the cable do the lights still stay on.
If so you may have to change your network card on the computer.(It's the part you plug the cable into.)
Did you have an outside company set up the network for you? If so give them a call and see what they say. It might be something as simple as a crimp in the line.

GL Lock

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Let's Go METS!!!

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bdgee
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Jo,

It sounds more like a router problem than a cardd in the machine.

I had a similar problem and discovered it was the router art fault.

I don't remember the address to the pages at Linskys but I found a lot of help at http://kbserver.netgear.com/products/RT314.asp

A software thing called Dr TCP cured most of it.

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Jo4321
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But if it were a router problem, why am I able to connect wirelessly on the laptop?

I will check out the link you posted.

Jo

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"Great Day for Up!"....Dr. Seuss

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Lockman
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Bypass the router, run a cable directly from the modum to the computer. If that solves the problem then it probably is the router, but bring everything to it's simplest mode and work backwards.

Lock

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Let's Go METS!!!

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bdgee
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Sometimes I was able to connect to some internet sites and sometimes with only one computer.....

It appears to be a problem with the size packets being used inside your own netsork.

The Dr TCP sts the MTU size to avoid the problem

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bdgee
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I also found a lot of ino and help at http://www.linksys.com/servlet/Satellite?c=L_Content_C1&childpagename=US%2FLayou t&cid=1114037290855&pagename=Linksys%2FCommon%2FVisitorWrapper
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gagged_n_burried
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Jo,

Problem I almost experience daily. In addition I also have vonage, and it gets more problematic since I use Linux on my desktop and it acts as a server.

Well, this is what i think is the solution. Whenever your internet stops working on desktop, type ipconfig /all

see if you have an IP address which ends with 01 or 02. it could be something like xxx.xxx.xxx.01 or xxx.xxx.xxx.02 (since router would allocate different ip address to different network cards accessing it).. easiest would be to do ipconfig /release and then ipconfig /renew.

this should renew your ip and help you connect back to the internet. if this does not work, then do the following in the same order

shut down power of router
shut down the power of modem
wait for 30 seconds.
connect the power back to the router
connect the power back to the modem

if this does not connect the computer to internet, do ipconfig /renew. if this also does not help, shut down the computer and bring it back up and that should definitely bring the computer back to the network.

this should definitely help you connect your computer back to the internet.

if these dont work, post back in the forum and probably, i can suggest you alternate hardware probing of your NIC.

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Gagged n Burried!!!

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dinner42
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current upgrades on your main may be off from your laptop. make sure both are updated. Your laptop is newer than your PC?

I have a family member having same problem on PC, seems that a lot of changes took place when the service provider was bought out by Time Warner from Adelphia (Ca.) new configurations or whatever. TW is still trying to figure out how to convert all the old customers to the new service. Did you have a change in ISP lately?

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Jo4321
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Thanks everyone for the suggestions. I have to work tommorrow, but I will try them out over the weekend.

We haven't had any changes in our service provider, but yes, the laptop is newer than the computer, so I will definitely check to make sure I've got the newest versions of everthing.

My son had uploaded the newest version of IE and then things started going haywire, so we thought that might be the problem. He has since removed those.

JO

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CashCowMoo
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i got a computer problem...it takes 5 min to load up and stutters..it chooses when to stutter and slow down. it will use 100% resources for 4 min then go away.

and i have updated bios, windows, done spyware, defrag, msconfig, run anti virus, all that stuff.

its like there is something else slowing it down whenever it wants to.

anyone have this problem?

i use windows XP pro, have 80 gig on a HP pavillion laptop DV5000 with plenty of memory available for use.

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It isn't so much that liberals are ignorant. It's just that they know so many things that aren't so.

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buckstalker
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quote:
Originally posted by CashCowMoo:
i got a computer problem...it takes 5 min to load up and stutters..it chooses when to stutter and slow down. it will use 100% resources for 4 min then go away.

and i have updated bios, windows, done spyware, defrag, msconfig, run anti virus, all that stuff.

its like there is something else slowing it down whenever it wants to.

anyone have this problem?

i use windows XP pro, have 80 gig on a HP pavillion laptop DV5000 with plenty of memory available for use.

Are you running Norton? It can eat up a lot of your resources.

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It's all in the timing...

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CashCowMoo
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no i quit using norton...i use AVG which is great

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It isn't so much that liberals are ignorant. It's just that they know so many things that aren't so.

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bdgee
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Partition the hard drive and put the windows swap file (I can't remember what they call it now, but that is what it does), except for a small piece on a separate partition from Windows.

Windows, by default, sets up its swap file in the same drive as itself and it is a variable size, set by windows......in time it takes over the whole drive if you don't take control yourself. Your computer will stop and wait and stutter and sometimes act dead. (It'll be slower than blackstrap on a winter camping trip.)

You can find specific directions by using a search engine with "windows XP swap file resise adjust". I'd give you the link I used but I don't have it any longer.

Also, from time to time, delete the tmp and chk files or the same thing happens with them. I do have a link to tell you how to manage the specifics of that:

http://www.personal-computer-tutor.com/deletingtempfiles.htm

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bdgee
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By the way, I do agree on the AVG,

I've been using AVG Free Edition for years now and never have to worry about anything. It even updates its main software in the middle of the night without me having to ever know.

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buckstalker
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quote:
Originally posted by CashCowMoo:
no i quit using norton...i use AVG which is great

Good Choice...

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It's all in the timing...

Posts: 4303 | From: DSA | Registered: Dec 2003  |  IP: Logged | Report this post to a Moderator
   

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