iVoice, Inc. (OTC BB: IVOC) Last Update: 8:56:00 AM ET Aug 24, 2004
iVoice and Divergintz Data Vox Solutions Partner to Speech Enable Swiss-Based InterrollInstalled on 3Com NBX, Using TAPI WAV
MATAWAN, N.J., Aug 24, 2004 /PRNewswire-FirstCall via COMTEX/ -- iVoice, Inc. (IVOC), a leader in speech recognition technology, announced today that the Swiss-based firm Interroll has installed iVoice's Speech Enabled Auto Attendant through its U.S. partner Divergintz Data Vox Solutions.
Integrated with a 3Com NBX using TAPI WAV ports as connectivity, thus eliminating the need for additional hardware, Interroll's complete solution includes the Speech Enabled Auto Attendant with directory services.
Interroll installed the new Auto Attendant to facilitate communication. When customers, business partners and suppliers call in, the Auto Attendant asks the caller for the location they are calling. The caller is then connected to the appropriate sales rep. The company said the speech technology has led to a significant increase in business efficiency and has enhanced ability to deliver top service to its internal and external customers.
Auto Attendant was sold and installed by iVoice business partner Divergintz Data Vox Solutions. Divergintz is focused on providing unified communication infrastructure, applications and support to enterprise customers. Divergintz realized that Auto Attendant's system places people at ease and allows the customers to use their most natural form of communication, their own voice, to reach the person they want to speak with. Customers are able to avoid cumbersome touch-tone menus and spell by name directories. Simply say the name and the transfer is automatic.
"We are pleased to be a partner of the iVoice product suite," said Doug Riechel of Divergintz Data Vox Solutions. "Given its impressive installed base of customers, we have every confidence that our clients will greatly benefit from adding iVoice to their existing telecommunications systems. Furthermore, choosing a company such as iVoice allows us to maintain our high standards of service by offering a speech recognition solution that helps our customers leverage their existing 3Com infrastructures."
About Divergintz Data Vox Solutions:
Headquartered in Wilmington, NC, Divergintz Data Vox Solutions, Inc. was founded on the principal of simplicity. This simplicity is defined as true customer satisfaction. Divergintz is dedicated to custom designing, installing and maintaining business telephone systems, using the most efficient and exacting standards in the industry. Divergintz specializes in VoIP cutting edge technology and the best products at the lowest price possible, with the highest quality of service.
About Interroll
Interroll is one of the world's leading suppliers of components as well as subsystems and modules for materials handling, conveyor technology and automation. Three global business units manage the group's international activities, based on an incisive strategy in terms of market and product positioning. Within the components segment, "Drives & Rollers" mainly focuses on assisting regional engineering companies and original equipment manufacturers. "Automation" and "Dynamic Storage," which operate in the Subsystems segment, are responsible for system integrators, multinational corporations and end-users. Listed on Switzerland's SWX stock exchange, Interroll employs roughly 1,100 people in 25 companies worldwide.
About iVoice
iVoice, Inc. designs, manufactures and markets innovative speech-enabled applications and computer telephony communications systems. Customers include ADP, Michael's Stores, BJ's Wholesale Club, American Red Cross and JVC. Through a single integrated solution capable of processing thousands of interactions per hour, the company's products provide cohesive, easy voice access to messaging systems, including telephone calls, emails, faxes and voice mail. Interactive Voice Response products developed by iVoice allow PC databases to be accessed via voice or from a standard touch-tone telephone.
For more information on iVoice, please visit http://www.ivoice.com.
A profile for investors on iVoice may be found at the website http://www.hawkassociates.com/ivoice/profile.htm.