KIRYAT BIALIK, ISRAEL AND LAS VEGAS, NV, Apr. 22, 2004 (MARKET WIRE via COMTEX) -- Integrated Software Development Ltd. (ISD) ( OTC:ITDJ), a provider of enterprise software aimed at small and medium sized enterprises, announced today a significant upgrade to its software solution, BENEFIT, which enables end-users far greater flexibility to customize the software to meet their specific requirements.
This ability to customize both functionality and end-user interface, results in a more flexibility and efficient tool to manage Customer Resource Management (CRM) functions. This software upgrade was in response to clear market requirements for an off-the-shelf package offering advanced customization features generally only available on more expensive software products.

A major element of this new upgrade includes an improved tool for companies to manage Service Level Agreements (SLA) both for internal customers and external clients. Meeting SLA is a mission-critical function in any service department and BENEFIT, facilitates this process for the benefit of both the provider and the recipient. BENEFIT also enables full interfacing with other complementary products, including MS Exchange Server.

BENEFIT is an easy-to-employ solution, which includes many CRM functions focusing on the small to medium sized organization's need for greater internal efficiency, cost control, and customer service quality. Key features include best-of-breed functionality, high scalability, application flexibility, low total cost of ownership and rapid return on investment (ROI). BENEFIT brings many advanced functions to the small and medium business market generally only available in CRM packages aimed at large enterprises.

"Following this upgrade, BENEFIT delivers an even more complete and cost-effective CRM solution for small and medium sizes enterprises," said Moti Maram, CEO of ISD. "With this upgrade now complete, we are evaluating new product offerings and functionalities that will address the growing demand in the marketplace for our enterprise solutions and enable us to generate new customers and revenue streams."

About ISD

ISD Ltd. is an Israeli software company providing enterprise software that enables small and medium sized enterprises to optimize functions such as workforce management, contact center operations and asset management. The easy-to-employ solution, BENEFIT, includes many Customer Resource Management (CRM) functions with the focus on customer need for greater internal efficiency, cost control and maintaining customer service quality. BENEFIT is currently used by over 200 organizations across a wide range of industries.

For more information, please contact Moshe Gee, at 011-972-54-440 296 or invest@isdsoft.com or visit us on the Web at http://www.isdsoft.com.

Safe Harbor Statement

This press release contains forward-looking statements that involve risks and uncertainties. ISD's actual results could differ materially from those discussed in such forward-looking statements based on a variety of factors.