posted
Agency says deficient answers given in almost half of 1,089 calls to regional offices. That should have been no surprise to any one that has to call the VA. I would have guessed 90% after my dealings with them.
IP: Logged |
posted
I was looking at the article about the VA again. I did not notice before, that the survey of regional offices of the Veterans Adm. showed a comparison from 2002 to 2004. In 2002 answers given to veterans from Regional offices throughout the US were correct 5% of the time, mostly correct 10%, partly correct 29%, minimally correct 34%, and completely incorrect 22% of the time. In 2004 they were correct 19% of the time, mostly correct 16%, partly correct 20%,minimally correct 23%, and completely incorrect 22% of the time. The problem here is that how does a veteran know which part is correct and which part is not. So in 2002 they gave veterans the incorrect answers to their questions 95% of the time and in 2004 they gave them the wrong answer 81% of the time. Who could be allowed to hold their jobs if they were to do things wrong 81% of the time.
IP: Logged |
WASHINGTON-Key members of Congress from both major political parties are demanding that the Department of Veterans Affairs explain why its call centers routinely provide veterans with bad information. In response to a Knight Rider newspaper story, congressman have asked the V.A. to account for the incorrect answers it gives people who call the department's help lines. This article appeared in the Orange County Register Today. I had talked to a person that helps veterans at one of our Representatives offices, after I sent him a copy of the first article. I talked to this person about it and he responded with, What do you want me to do? I basically stated, why don't you get involved and try and correct the problem, then he replied, there was nothing he could do. I got into a fairly lengthy argument with him about this subject. Today I was able to send them this article showing that other representives are concern enough to check into the problem.
IP: Logged |
UBBFriend: Email this page to someone!
Printer-friendly view of this topic
